Terms & Conditions | Jenny Fashion
Welcome to Jenny Fashion! By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
- By using this website, you confirm that you are at least 18 years old or have permission from a parent/guardian.
- We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
- Your continued use of our website signifies your acceptance of any revised terms.
2. Products & Pricing
- We strive to ensure all product descriptions, prices, and images are accurate. However, we do not guarantee that all information is error-free.
- Prices are subject to change without prior notice.
- All orders are subject to availability. If an item is out of stock, we will notify you and provide alternatives or a refund.
3. Orders & Payment
- Once an order is placed, you will receive a confirmation email. However, this does not guarantee order acceptance.
- We reserve the right to cancel any order due to pricing errors, stock shortages, or payment issues.
- Accepted payment methods include:
✅ Online Banking (FPX)
✅ Credit/Debit Cards (Visa, Mastercard)
✅ E-Wallets (Touch ‘n Go eWallet, GrabPay, ShopeePay, etc.)
✅ Cash on Delivery (COD – available for selected locations only)
4. Shipping & Delivery
- Orders are processed within 1-2 business days (excluding public holidays).
- We are not responsible for delays caused by couriers, customs clearance, or unforeseen circumstances such as weather conditions and public holidays.
Estimated delivery time varies by location and courier service:
| Shipping Method | Courier Partner | Estimated Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | PosLaju / J&T Express | 1-5 business days | RM X |
| Express Shipping | DHL / PosLaju Express | 1-3 business days | RM X |
| Free Shipping | PosLaju / J&T Express | 1-5 business days (Orders over RM X) | FREE |
5. Returns & Refunds
- Customers may request a return within 14 days of receiving their order, subject to return eligibility.
- Refunds will be processed within 30 days upon approval.
- Return shipping fees are the responsibility of the customer unless the item is defective or incorrect.
- Sale items, lingerie, accessories, and other hygiene-sensitive products are non-returnable and non-refundable.
6. Intellectual Property
- All content on this website, including logos, images, and text, is the property of Jenny Fashion and is protected under Malaysian copyright laws.
- Unauthorized reproduction, distribution, or modification of any content is strictly prohibited.
7. Liability & Disclaimers
- We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
- Our website may contain links to third-party websites. We are not responsible for their content or privacy policies.
8. Privacy Policy
- We respect your privacy. Please refer to our [Privacy Policy] for details on how we collect, use, and protect your personal data.
9. Contact Us
For any inquiries regarding these Terms & Conditions, please contact us:
📧 jenny_fashion12@hotmail.com
📞 WhatsApp / Phone:010-798 0961