Refund & Return Policy | Jenny Fashion

At Jenny Fashion, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the following conditions.

1. Return & Exchange Eligibility

We accept returns and exchanges under these conditions:
✅ Items must be returned within 14 days from the delivery date.
✅ Items must be unused, unwashed, and in their original condition with tags attached.
✅ The return must include the original packaging and receipt/proof of purchase.
✅ Only regular-priced items are eligible for returns; sale or discounted items are non-refundable.

2. Non-Returnable Items

❌ Items that have been worn, washed, altered, or damaged by the customer.
❌ Items under clearance, promotions, or final sale.
❌ Accessories, lingerie, swimwear, and other hygiene-sensitive products.

3. Return & Exchange Process

1️⃣ Contact Us – Email or WhatsApp our customer service within 14 days of receiving your order. Provide your order number and reason for return.
2️⃣ Return Shipping – Customers are responsible for the return shipping cost. Please use a trackable shipping method to ensure we receive your item.
3️⃣ Inspection & Approval – Once we receive your item, we will inspect it and notify you if your return is approved.
4️⃣ Exchange or Refund –

  • If approved, you may choose an exchange for another item or receive a refund (excluding shipping fees).
  • Refunds will be processed within 30 days via [original payment method/bank transfer/store credit].

4. Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 14 days with photos. We will arrange a replacement or full refund, including shipping costs.

5. Refund Processing Time

  • Refunds will be processed within 30 days after we receive and approve the returned item.
  • Depending on your payment provider, the refund may take additional time to reflect in your account.

6. Contact Us

For any refund or return inquiries, feel free to reach out to us:

📧jenny_fashion12@hotmail.com
📞 Phone/WhatsApp: 010-7980961