Delivery Policy | Jenny Fashion
At Jenny Fashion, we aim to provide fast, reliable, and affordable delivery services to our customers. Below are the details of our shipping process, costs, and estimated delivery times.
1. Shipping Locations
We currently only deliver within Malaysia. If you’re located outside Malaysia and wish to place an order, please contact us before proceeding.
2. Processing Time
- Orders are processed within 1-2 business days (excluding weekends and public holidays).
- Once processed, you will receive a confirmation email with tracking details.
3. Delivery Methods & Fees
We offer the following shipping options through our trusted courier partners, including PosLaju, J&T Express, DHL, and Shopee Express.
| Shipping Method | Courier Partner | Estimated Delivery Time | Cost |
|---|---|---|---|
| Standard Shipping | PosLaju / J&T Express | 1-5 business days | RM X |
| Express Shipping | DHL / PosLaju Express | 1-3 business days | RM X |
| Free Shipping | PosLaju / J&T Express | 1-5 business days (Orders over RM X) | FREE |
Note: Delivery times may vary due to factors such as public holidays, weather conditions, or high order volumes.
4. Tracking Your Order
- Once shipped, you will receive a tracking number via email or SMS.
- You can track your order on the courier’s official website:
- PosLaju: https://www.pos.com.my
- J&T Express: https://www.jtexpress.my
- DHL: https://www.dhl.com
5. Delivery Delays & Issues
If your order is delayed or hasn’t arrived within the expected time, please:
- Check your tracking details.
- Contact the courier service for updates.
- Reach out to our customer service team for assistance.
6. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery.
- Provide photos of the damaged item and packaging for verification.
- We will assist with claims and offer refunds or replacements on a case-by-case basis.