Cancellation Policy | Jenny Fashion

At Jenny Fashion, we understand that sometimes plans change. Please read our cancellation policy carefully to understand your rights and our responsibilities.

1. Order Cancellation by Customer

• You may request to cancel your order within 12 hours of placing it, provided the order has not been processed or shipped.
• Once the order has been packed or handed to the courier, cancellation is no longer possible.
• To request a cancellation, please contact us immediately at:
  📧 Email: jenny_fashion12@hotmail.com
  📞 WhatsApp / Phone: 010-7980961

2. Refunds for Canceled Orders

• If your cancellation request is approved, your payment will be refunded in full using your original payment method.
• Refunds will be processed within 7–14 working days, depending on your bank or payment provider.

3. Non-Cancellable Situations

• Orders with custom, limited edition, or promotional items cannot be canceled once confirmed.
• Orders placed using vouchers, discounts, or during flash sales are non-cancellable.

4. Cancellation by Jenny Fashion

• We reserve the right to cancel your order due to:
  • Stock unavailability
  • Payment issues
  • System errors
  • Suspicious or fraudulent activity

In such cases, you will be notified immediately, and a full refund will be issued.